“Consumer” within the meaning of this cancellation policy is any natural person who concludes a legal transaction for purposes that can be attributed predominantly neither to their commercial nor their self-employed professional activity.
RIght to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must send us (TerraTuscia srl, Loc la Cantoniera 24, 01010 Gradoli (VT), Italy, e-mail address: ) an unequivocal statement (e.g. a letter sent by post or email) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired
Consequences of revocation
If you revoke this contract, we have to reimburse all payments which we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiry of the right of withdrawel
- The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back.)
To
TerraTuscia srl
Loc la Cantoniera 24
01010 Gradoli (VT)
Italy
E-Mail-adress:
I/we (*) hereby revoke the contract concluded by me/us (*)
Purchase of the following goods (*)/provision of the following service (*)
______________________________________________________
______________________________________________________
Ordered on (*) ____________ / received on (*) _________________
_______________________________________________________
Name of consumer(s)
_______________________________________________________
Address of consumer(s)
_______________________________________________________
Signature of consumer(s) (only if notification is on paper)
_________________________
Date
(*) Delete where not applicable
Instructions for returning goods
- The following modalities mentioned in this section are not a prerequisite for the effective exercise of the right of withdrawal.
- Please do not send the goods to us freight collect.
- Please send the goods back to the specified return address as a prepaid package and keep the proof of posting
- Please avoid damaging or contaminating the goods
- If possible, please send the goods back to us in the original packaging and outer packaging with all accessories and all packaging components. If the original packaging or the outer packaging is no longer in your possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by defective packaging.
